Understanding Our Refund & Return Policy
This section explains Krafeo’s refund and return procedures, guiding customers through the necessary steps and conditions to ensure smooth and transparent transactions.
What is Krafeo’s refund & return policy?
Find clear answers about returning products and receiving refunds to ensure your satisfaction with Krafeo’s handmade Thai goods.
Can I return a product if I’m not satisfied?
Yes, we accept returns within 30 days if the item is unused and in original condition.
How do I request a refund?
Contact our support team with your order details to initiate a refund process.
Are there any products excluded from returns?
Custom orders and personalized items cannot be returned or refunded.
How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive the returned item.
What should I do if I receive a damaged product?
Please notify us immediately so we can replace or refund the damaged item at no cost.
Can I exchange an item instead of returning it?
Currently, we do not offer exchanges; please return the item for a refund and place a new order.
Our Commitment to Your Complete Satisfaction
Here we explain Krafeo’s refund & return policy, emphasizing prompt and easy returns to guarantee your confidence and happiness with every purchase.